Good customer service is all about bringing lovers back. And about sending them away happy – happy enough to pass positive feedback about Pegia along to others, who may then try the Pegia products we offer for themselves and in their turn become repeat lovers. This is what Pegia is about. Great sheepskin products with exceptional customer service. With Love from Pegia. We have listed frequently asked questions from our customers below. Nevertheless, you could send an email to support@coolmoon.life for further information.
Customer Care
How do I buy Cool Moon products?
Pegia products adorn the windows of good shoes and apparel boutiques in many countries of the world. You can visit our BUY page to get contact information for these stores. You can also do a simple search on google for online boutiques that could make shipment to your region.
Are the Cool Moon products guaranteed?
All our products are manufacturing by using carefully chosen best quality sheepskins. We only use REACH certified products of European International Chemistry Companies when we tanning the sheepskins. Azo, Formaldehyde and Chrome 6 which are harmful to the human health cannot be found in our sheepskin products. Besides our sheepskin quality; We are buying all other materials (soles, accessories, fabric etc. ) from the best manufacturers in the industry. We also care that the products which we use in our manufacturing, have passed all related health and quality tests and catch the EU standards.
How do I clean the products?
You could get detailed information about our shearling products cleaning & care instruction from this page.
I would like to cooperate, what could I do about it?
We kindly ask you to send an email to marketing@coolmoon.life